Welcome!

Silverlight Authors: Automic Blog, Michael Kopp, AppDynamics Blog, Kaazing Blog, Steven Mandel

News Feed Item

RESCUECOM Issues Annual Top Five Computer Problems Report

-- 'Problems with Windows' identified as most frequent complaint

SYRACUSE, N.Y., Jan. 16 /PRNewswire/ -- Problems with Windows continues to be the number one complaint among computer users, according to the second annual "RESCUECOM Top Five Computer Problems Report," an annual study determining the most frequently identified computer problems of home and business users. Hardware problems, slow computer, Internet connectivity problems and data recovery/backup rounded out the top five problems reported to the company's 1-800-RESCUE-7 call center.

"It's important for RESCUECOM to consistently evaluate trends among computer users," said David A. Milman, founder and CEO of RESCUECOM, an independent national computer repair and technology services company. "This year, we're continuing to see Windows-related issues with great regularity, with an increase of 12 percent from last year and now accounting for more than 22 percent of calls to our call center. We've also noticed a clear increase in hardware problems, attributed in part to the growing use of laptops, which are generally less stable than desktop machines."

The percentage of computer users reporting hardware problems increased to 18.1 percent in 2006, up from 15.2 percent in 2005. This was followed by "Problems with Computer Speed" (viruses or spyware) at 13.7 (down from 16.4 percent a year ago), "Internet Connectivity Problems" at 13.4 percent (a 22 percent dip) and data transfer or failure issues, at 12.3 percent.

The RESCUECOM Top 5 Computer Problems Report is an annual review of problems identified by home and business computer users who call the 1-800- RESCUE7 call center for computer and technology support services. 2006 data was derived from more than 5,000 call records.

In addition to identifying the top problems, for the first time this year's report provided insight on the different experiences of desktop and laptop users. Among the most striking contrasts is the significantly higher percentage of hardware problems experienced by laptop users (29.2% versus 15.9%) as well as the nearly double percentage (20.8%) of laptop users needing assistance with data recovery and backup versus desktop users (10.7%).

Also noteworthy is the relatively high percentage of desktop users experiencing internet connectivity problems and computer slowness due to virus/spyware compared with laptop users. Because most desktop computers are constantly linked to the Internet, there is an ever present danger of picking up malicious viruses.

"You don't need to be surfing the 'Net to get pulled under a nasty tidal wave of viruses, spyware and malicious programs that can cause serious damage to your computer," Milman said.

The following chart includes data from the 2006 and 2006 Top Problems reports.

* Top Problems Reported to 1-800-RESCUE-7 in 2006 and 2005 % of % of Desktop Laptop Calls Calls % Calls % Calls PROBLEM (2006) (2005) (2006) (2006) Windows Problems 22.3 19.5 23.6 20.8 Hardware Problems 18.1 15.2** 15.9 29.2 Slow Computer (Virus/Spyware problem) 13.7 16.4 16.2 6.9 Internet Connectivity Problems 13.4 17.2 14 6.9 Data Recovery/Backup 12.3 10.6 10.7 20.8 Other 20.2 20.8 19.6 15.4 * Top Problem percentages determined from sample of more than 5,000 callers to 1-800-RESCUE7 during similar 30 day periods in Fall '06 and Fall '05. ** In 2005 study, a separate category called "Printer Problems" was included. This was replaced with the broader "Hardware Problems" in 2006 (2005 data was recalculated to ensure apples to apples comparison).

While many of these problems do require expert assistance, often individuals can fix the problems on their own or take steps to prevent them from happening in the first place. With that in mind, RESCUECOM has issued a series of New Year's Computing Resolutions to help avoid each of the top troubles:

1. Windows problems (22.3 percent). Problem: Windows won't start or is running poorly. RESOLUTION: Sometimes a simple fix is in order - checking all your connections or restarting your computer. If these do not work, a much more serious problem could be at play. Always download available updates from Windows and keep the latest versions of anti- virus software loaded on your machine. 2. Hardware Problems (18.1 percent): Problem: Often peripheral items, such as a printer, an iPod, or a digital camera, are not working correctly. RESOLUTION: Know your devices. Take the time to read the manuals and know how to troubleshoot common problems, such as a paper jam in the printer. 3. Slow computer resulting from viruses or spyware (13.7 percent). Problem: An unprotected computer can pick up a virus on-line in as little as 15 seconds. RESOLUTION: Buy the latest versions of anti-virus programs for your computer. If you use free versions, consider investing in a comprehensive protection program. 4. Internet Connectivity issues (13.4 percent): Problem: Occasionally a lost connection can cause temporary problems getting on-line. RESOLUTION: Check all your connections, then unplug your modem. Wait 30 seconds, and reconnect the modem. If that doesn't work, consider re- installing your Internet Service Provider (ISP) software. 5. Data Access/Failure/Transfer calls (12.3 percent): Problem: Failure to back up your personal or company's data can have disastrous results. Fortunately many RESCUECOM customers have heeded our previous RESOLUTION: invest in a daily or regular data back-up option. External hard drives are excellent suggestions and off-site data back-up solutions protect you and your information against natural disasters as well. About RESCUECOM

RESCUECOM provides fast and flawless on-site computer repair and support, 24/7/365. All local RESCUECOM franchisees offer guaranteed results and on- site, emergency one-hour response service with or without a contract, providing the industry's fastest response and easiest relationship.

RESCUECOM services everything from home computers to super computers, wireless Internet to global networks, hardware to software, e-mail to ERP. In addition to one-time, on-site solutions for virtually any computer problem, RESCUECOM provides comprehensive, ongoing IT management services for businesses.

RESCUECOM has been recognized by Entrepreneur Magazine in 2002, 2003, 2004 and 2006 as part of the "Franchise 500," as one of the fastest growing franchise companies in the United States. For more information, please visit http://www.rescuecom.com/ or call 1-800-RESCUE7.

RESCUECOM

CONTACT: Thomas J. McFeeley, Environics Communications, +1-203-325-8772,
[email protected] for RESCUECOM

Web site: http://www.rescuecom.com/

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
SYS-CON Events announced today that Dasher Technologies will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Dasher Technologies, Inc. ® is a premier IT solution provider that delivers expert technical resources along with trusted account executives to architect and deliver complete IT solutions and services to help our clients execute their goals, plans and objectives. Since 1999, we'v...
SYS-CON Events announced today that TidalScale, a leading provider of systems and services, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale has been involved in shaping the computing landscape. They've designed, developed and deployed some of the most important and successful systems and services in the history of the computing industry - internet, Ethernet, operating s...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. They are the industry leader in DNS, DHCP, and IP address management, the category known as DDI. We empower thousands of organizations to control and secure their networks from the core-enabling them to increase efficiency and visibility, improve customer service, and meet compliance requirements.
SYS-CON Events announced today that TidalScale will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale is the leading provider of Software-Defined Servers that bring flexibility to modern data centers by right-sizing servers on the fly to fit any data set or workload. TidalScale’s award-winning inverse hypervisor technology combines multiple commodity servers (including their ass...
As hybrid cloud becomes the de-facto standard mode of operation for most enterprises, new challenges arise on how to efficiently and economically share data across environments. In his session at 21st Cloud Expo, Dr. Allon Cohen, VP of Product at Elastifile, will explore new techniques and best practices that help enterprise IT benefit from the advantages of hybrid cloud environments by enabling data availability for both legacy enterprise and cloud-native mission critical applications. By rev...
Join IBM November 1 at 21st Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Cognitive analysis impacts today’s systems with unparalleled ability that were previously available only to manned, back-end operations. Thanks to cloud processing, IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Imagine a robot vacuum that becomes your personal assistant tha...
As popularity of the smart home is growing and continues to go mainstream, technological factors play a greater role. The IoT protocol houses the interoperability battery consumption, security, and configuration of a smart home device, and it can be difficult for companies to choose the right kind for their product. For both DIY and professionally installed smart homes, developers need to consider each of these elements for their product to be successful in the market and current smart homes.
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, will lead you through the exciting evolution of the cloud. He'll look at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering ...
SYS-CON Events announced today that N3N will exhibit at SYS-CON's @ThingsExpo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. N3N’s solutions increase the effectiveness of operations and control centers, increase the value of IoT investments, and facilitate real-time operational decision making. N3N enables operations teams with a four dimensional digital “big board” that consolidates real-time live video feeds alongside IoT sensor data a...
In a recent survey, Sumo Logic surveyed 1,500 customers who employ cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). According to the survey, a quarter of the respondents have already deployed Docker containers and nearly as many (23 percent) are employing the AWS Lambda serverless computing framework. It’s clear: serverless is here to stay. The adoption does come with some needed changes, within both application development and operations. Tha...
SYS-CON Events announced today that Avere Systems, a leading provider of enterprise storage for the hybrid cloud, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Avere delivers a more modern architectural approach to storage that doesn't require the overprovisioning of storage capacity to achieve performance, overspending on expensive storage media for inactive data or the overbui...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that mruby Forum will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. mruby is the lightweight implementation of the Ruby language. We introduce mruby and the mruby IoT framework that enhances development productivity. For more information, visit http://forum.mruby.org/.
Digital transformation is changing the face of business. The IDC predicts that enterprises will commit to a massive new scale of digital transformation, to stake out leadership positions in the "digital transformation economy." Accordingly, attendees at the upcoming Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA, Oct 31-Nov 2, will find fresh new content in a new track called Enterprise Cloud & Digital Transformation.
SYS-CON Events announced today that NetApp has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. NetApp is the data authority for hybrid cloud. NetApp provides a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with their partners, NetApp emp...
Smart cities have the potential to change our lives at so many levels for citizens: less pollution, reduced parking obstacles, better health, education and more energy savings. Real-time data streaming and the Internet of Things (IoT) possess the power to turn this vision into a reality. However, most organizations today are building their data infrastructure to focus solely on addressing immediate business needs vs. a platform capable of quickly adapting emerging technologies to address future ...