Click here to close now.

Welcome!

Silverlight Authors: Srinivasan Sundara Rajan, Yeshim Deniz, Greg O'Connor, Trevor Parsons, AppDynamics Blog

Related Topics: Microsoft Cloud, @MicroservicesE Blog, API Journal, Silverlight, Agile Computing, Cloud Security

Microsoft Cloud: Article

SharePoint Gone Wild: When Governance Lacks Training | Part 2

Part two of in-depth SharePoint series

*If you missed part one of this series, you can read it here.

So far in this series, we've looked at business requirements that drive governance - including accountability, quality, appropriateness, restrictions, discoverability, and compliance. In this article, I wanted to touch on how training requirements - and lack of them - can affect governance for SharePoint.

In my travels, I speak with many large enterprise customers who often spill the beans on the issues they are having with relation to SharePoint. One of the biggest things I encourage is to get details on their plans and strategies for SharePoint governance. A key area that I see omitted in these plans is training. Training is oftentimes the elephant in the room, from an IT perspective, and subsequently is often left until the last minute without receiving the proper amount of attention.

Training Expectations
One of the key messages you'll hear from all the experts in the field regarding governance is the alignment of the business to IT, and actively encouraging their involvement in creating the plan. This should lead to business leaders asking for training, but they often don't know what to request. Additionally, IT's usual training is vague enough that the business won't realize it's insufficient to satisfy users until it's too late. What do I mean by "too late"? Training should be given to the appropriate people before the launch of any workload or application on SharePoint in order to maximize the effectiveness of the launch and adoption. It is never too late to start training, even if the launch has occurred, and often the business owners in the governance committee will push for this after the fact.

Make Users Earn the Privilege
For many customers, the main driver for training comes from the governance committee in terms of combating site sprawl and security compliance. Referring back to my post on governance and accountability, essentially Site Owners will get full control of their site collection or sub site which gives them the keys to do anything they wish. This is often dangerous in the hands of untrained owners. I have found many organizations enforcing that a business user cannot be a Site Owner until she has passed specific training. This can actually be enforced more readily with Claims Based Authentication where the Security Assertion Markup Language (SAML) token contains the certifications the business user has achieved.

Relevant Training Material
Some of the biggest hurdles in SharePoint training is that while it is easy to find SharePoint 101 for business users virtually anywhere, the requirement from the business oftentimes is that the training should be tailored to the look and feel of the actual workload or application the organization has had built. This essentially means re-creating all the screenshots in the context of the specific environment deployed. Another large hurdle is that, in most cases, teaching business users how to add new documents as well as create lists and libraries is not successful at driving adoption (Which we will talk about in my next post ... foreshadowing!) because people can't relate it to their current business process pains. As an example, training someone how to create a list with a few columns is great, but without context, that business user may not realize that her current inventory list in Excel could be a perfect candidate to be in a SharePoint list so that you can have workflows on each inventory list item, have alerts on inventory changes, version changes in inventory information at the item level, and have multiple views set up of the inventory items.

One-on-One Workshops
One very successful initiative I've witnessed is one-on-one training with business user Site Owners. Essentially, they are "SharePoint Champions" who work with a user to find out "what their problems are" in her day-to-day operations. The champion then starts showing how SharePoint can help improve the current process, and at the same time, educates the business user on how to create it for future reference. This is obviously a resource intensive exercise, but the results are worth it - one customer I spoke with told me that this helped to raise SharePoint adoption significant in their organization.

Brown Bag Sessions
An extension of one-on-one workshops, these are team events where people get together to talk about what they have done in SharePoint over lunch, hence "brown bag". These can be very useful for individuals to share what they've learned, but also for people to bring challenges and obstacles to a larger audience in hopes that the combined brain power will help them come to a resolution.

Scheduling Training
Frequently in an organization, the reason SharePoint is purchased is for collaboration and, in some circumstances, on a global scale. This immediately brings problems regarding scheduling training across geographies and time zones. AvePoint has 25 offices worldwide, so our training team deals with this by internally conducting three live sessions for each topic, leveraging Lync as well as a conference bridge.

Online Training
To best accommodate the varying availability of new users of the platform, training is either scheduled online or made available for viewing online at all times. In organizations I have worked with, SharePoint 2010 itself has been leveraged to host the videos and viewed via the Silverlight web part on the screen. I have a personal preference for consuming these things on the road, as I'm on it a lot, and therefore prefer to download the videos and push them onto my Samsung Series 7 slate for viewing on the train.

With all these things mentioned above, it is important that the expectation is set as part of the governance plan on what your organization will do and when in terms of end-user training.

Next week, I'll explain in greater detail the next business driver for governance with adoption requirements.

More Stories By Jeremy Thake

Jeremy Thake is AvePoint's Chief Architect. Jeremy’s 10-plus years of experience in the software development industry, along with his expertise in Microsoft technologies, earned him the label of “expert” in the global SharePoint community. He was named a Microsoft SharePoint MVP in 2009, and continues to work directly with enterprise customers and AvePoint’s research & development team to develop solutions that will set the standard for the next generation of collaboration platforms, including Microsoft SharePoint 2013.

Jeremy was one of only eight Microsoft MVPs from Australia, where he lived for seven years, who was recognized by the SharePoint Product Team in 2010 for his extensive contributions to the global SharePoint community. He also played an instrumental role in organizing the Perth SharePoint User Group during his time living there.

@ThingsExpo Stories
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
The recent trends like cloud computing, social, mobile and Internet of Things are forcing enterprises to modernize in order to compete in the competitive globalized markets. However, enterprises are approaching newer technologies with a more silo-ed way, gaining only sub optimal benefits. The Modern Enterprise model is presented as a newer way to think of enterprise IT, which takes a more holistic approach to embracing modern technologies.
The true value of the Internet of Things (IoT) lies not just in the data, but through the services that protect the data, perform the analysis and present findings in a usable way. With many IoT elements rooted in traditional IT components, Big Data and IoT isn’t just a play for enterprise. In fact, the IoT presents SMBs with the prospect of launching entirely new activities and exploring innovative areas. CompTIA research identifies several areas where IoT is expected to have the greatest impact.
There's no doubt that the Internet of Things is driving the next wave of innovation. Google has spent billions over the past few months vacuuming up companies that specialize in smart appliances and machine learning. Already, Philips light bulbs, Audi automobiles, and Samsung washers and dryers can communicate with and be controlled from mobile devices. To take advantage of the opportunities the Internet of Things brings to your business, you'll want to start preparing now.
P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at @ThingsExpo, Robin Raymond, Chief Architect at Hookflash, will walk through the shifting landscape of traditional telephone and voice services ...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at Internet of @ThingsExpo, James Kirkland, Chief Architect for the Internet of Things and Intelligent Systems at Red Hat, described how to revolutioniz...
The world is at a tipping point where the technology, the device and global adoption are converging to such a point that we will see an explosion of a world where smartphone devices not only allow us to talk to each other, but allow for communication between everything – serving as a central hub from which we control our world – MediaTek is at the heart of both driving this and allowing the markets to drive this reality forward themselves. The next wave of consumer gadgets is here – smart, connected, and small. If your ambitions are big, so are ours. In his session at @ThingsExpo, Jack Hu, D...
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, and physical persons. In the IoT vision, every new "thing" - sensor, actuator, data source, data con...
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo, June 9-11, 2015, at the Javits Center in New York City. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be
SYS-CON Events announced today that MetraTech, now part of Ericsson, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Ericsson is the driving force behind the Networked Society- a world leader in communications infrastructure, software and services. Some 40% of the world’s mobile traffic runs through networks Ericsson has supplied, serving more than 2.5 billion subscribers.
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
SYS-CON Events announced today that O'Reilly Media has been named “Media Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York City, NY. O'Reilly Media spreads the knowledge of innovators through its books, online services, magazines, and conferences. Since 1978, O'Reilly Media has been a chronicler and catalyst of cutting-edge development, homing in on the technology trends that really matter and spurring their adoption by amplifying "faint signals" from the alpha geeks who are creating the future. An active participa...
We’re entering a new era of computing technology that many are calling the Internet of Things (IoT). Machine to machine, machine to infrastructure, machine to environment, the Internet of Everything, the Internet of Intelligent Things, intelligent systems – call it what you want, but it’s happening, and its potential is huge. IoT is comprised of smart machines interacting and communicating with other machines, objects, environments and infrastructures. As a result, huge volumes of data are being generated, and that data is being processed into useful actions that can “command and control” thi...
There will be 150 billion connected devices by 2020. New digital businesses have already disrupted value chains across every industry. APIs are at the center of the digital business. You need to understand what assets you have that can be exposed digitally, what their digital value chain is, and how to create an effective business model around that value chain to compete in this economy. No enterprise can be complacent and not engage in the digital economy. Learn how to be the disruptor and not the disruptee.
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists will peel away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud environment, and we must architect and code accordingly. At the very least, you'll have no problem fil...
There's Big Data, then there's really Big Data from the Internet of Things. IoT is evolving to include many data possibilities like new types of event, log and network data. The volumes are enormous, generating tens of billions of logs per day, which raise data challenges. Early IoT deployments are relying heavily on both the cloud and managed service providers to navigate these challenges. In her session at Big Data Expo®, Hannah Smalltree, Director at Treasure Data, discussed how IoT, Big Data and deployments are processing massive data volumes from wearables, utilities and other machines...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal an...
The worldwide cellular network will be the backbone of the future IoT, and the telecom industry is clamoring to get on board as more than just a data pipe. In his session at @ThingsExpo, Evan McGee, CTO of Ring Plus, Inc., discussed what service operators can offer that would benefit IoT entrepreneurs, inventors, and consumers. Evan McGee is the CTO of RingPlus, a leading innovative U.S. MVNO and wireless enabler. His focus is on combining web technologies with traditional telecom to create a new breed of unified communication that is easily accessible to the general consumer. With over a de...
Disruptive macro trends in technology are impacting and dramatically changing the "art of the possible" relative to supply chain management practices through the innovative use of IoT, cloud, machine learning and Big Data to enable connected ecosystems of engagement. Enterprise informatics can now move beyond point solutions that merely monitor the past and implement integrated enterprise fabrics that enable end-to-end supply chain visibility to improve customer service delivery and optimize supplier management. Learn about enterprise architecture strategies for designing connected systems tha...
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, a...